Product Issues

We are serious about patient safety and providing patients with high quality products that are safe and reliable. If your Medicure product is expired or damaged, we may be able to help you replace it.

All Medicure products are eligible for return 6 months prior to expiration through 6 months after expiration ("Credit Eligible Product").

How to Request Product Replacement

1. Fill-out and complete a Replacement Information Form and send via fax or email to the following department:

    

   Medicure Order Fulfillment Center
   Fax: 1-614-553-9260
   Email: GMB-SPS-ReturnRequests@cordlogistics.com

2. You will receive a notification of authorization from our Order Fulfillment Center.
3. Send Credit Eligible Product to our Order Fulfillment Center. Please note, Credit Eligible Product can be sent by a third-party reverse distributor on behalf of the customer.

    

   Medicure Order Fulfillment Center
   15 Ingram Blvd. Dock 43
   LaVergne, TN 37086
   Phone: 1-866-210-1128
   Fax: 1-614-553-9260

4. Medicure will replace authorized returns with new product which will be sent directly to the customer.

For further assistance, please contact:

Medicure Customer Care
ordering@medicure.com
1-800-509-0544
Monday through Friday, 9 am to 6 pm EST